At Amaloz LLC, we want you to be completely satisfied with your purchase. If for any reason you are not, we've made our return process straightforward and transparent. This policy outlines the steps and conditions for returning items and receiving refunds, ensuring a fair and clear experience for all our customers.

Easy Returns in 3 Steps:

• Step 1: Contact Us. Reach out to our customer service team at contact@amaloz.co or call us at +1 324 0949 094 within 14 calendar days of receiving your order.
• Step 2: Receive Instructions. Our team will provide you with detailed instructions on how to return your item, including the correct return address.
• Step 3: Track Your Refund. Once your return is received and inspected, we will process your refund promptly to your original payment method.

1. Return Window

You have 14 calendar days from the date you received your item(s) to initiate a return. This period allows you to assess your purchase and decide if it meets your expectations. Please note that this return window is subject to any mandatory consumer rights that may apply under federal law or the laws of the State of Florida.

2. Conditions for Return

For a return to be eligible, the item must meet the following conditions:

• Original Condition: The item must be unused, unworn, unwashed, and in the same condition that you received it.
• Original Packaging: The item must be returned in its original packaging, including any boxes, bags, tags, and protective materials.
• Completeness: All original components, accessories, and documentation (e.g., manuals, warranty cards) must be included.
• Proof of Purchase: You must provide a valid proof of purchase, such as your order number or receipt.

Items that do not meet these conditions may be subject to a partial refund, store credit, or may be returned to you at your expense.

3. Return Procedure

To initiate a return, please follow these steps:

1. Contact Customer Service: Send an email to contact@amaloz.co or call us at +1 324 0949 094 within the 14-day return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. Await Instructions: Our customer service team will review your request and provide you with specific return instructions, including a Return Merchandise Authorization (RMA) number if applicable, and the correct return shipping address. Do not send items back without these instructions, as this may delay your refund.
3. Package Your Item: Carefully package the item(s) in their original packaging, ensuring they are well-protected to prevent damage during transit. Include any required documentation as instructed by our team.
4. Ship the Item: Ship the package using a trackable and insured shipping method. Keep your shipping receipt and tracking number for your records.

4. Return Shipping Costs

• Customer Responsibility: For returns due to reasons other than a defective or incorrect item (e.g., change of mind, incorrect size ordered), the customer is generally responsible for the cost of return shipping.
• Amaloz LLC Responsibility: If the return is a result of our error (e.g., you received a defective, damaged, or incorrect item), Amaloz LLC will cover the cost of return shipping. We will provide you with a pre-paid return label or reimburse you for reasonable shipping costs upon verification of the issue.

5. Refund Timeline

Once your returned item is received and inspected by Amaloz LLC, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed promptly, typically within 10 to 14 business days. The time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.

6. Refund Method

All refunds will be issued to the original payment method used for the purchase. We are unable to issue refunds to a different card or account. If the original payment method is no longer available, please contact our customer service team to discuss alternative arrangements.

7. Non-Returnable Items

Certain types of items may not be eligible for return, where permitted by applicable law. These may include, but are not limited to:

• Gift cards.
• Perishable goods (e.g., food, flowers, certain cosmetics).
• Intimate or sanitary goods.
• Hazardous materials, flammable liquids, or gases.
• Customized or personalized items.
• Digital products or downloadable software.
• Items marked as "final sale" or "non-returnable" at the time of purchase.

Please check the product description carefully before purchasing, especially for items that may fall into these categories.

8. Defective or Non-Conforming Products

If you receive an item that is defective, damaged, or not as described, please contact Amaloz LLC customer service immediately (within 72 hours of delivery, if possible). We will work with you to resolve the issue, which may include offering a replacement, repair, or a full refund. In such cases, Amaloz LLC will cover the return shipping costs as outlined in Section 4.

9. Applicable Mandatory Rights and Warranties

This Returns and Refunds Policy does not affect your statutory rights under federal law or the laws of the State of Florida. Amaloz LLC honors all applicable implied warranties and consumer protection laws. If you have questions about your rights, please contact us.

10. Contact for Returns

For all inquiries regarding returns, refunds, or any other customer service needs, please contact us using the information below:

Amaloz LLC Customer Service

Email: contact@amaloz.co

Phone: +1 324 0949 094

Address: 13 N Gould Street, FL, Miami

We are committed to providing you with excellent service and a positive shopping experience.

Last Updated: This policy was last updated to reflect our current practices and comply with applicable regulations.